Privacy Policy
This privacy policy explains how our organization uses the personal data we collect from you.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
AstraMed collects the following data:
- Personal identification information (name, email address, phone number)
- The name of the company you represent
- Your job title or role in the company
How do we collect your data?
You directly provide AstraMed with most of the data we collect. We collect and process your data when you:
- Place an order for any of our products or services.
- Use the contact form on our website or email us.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Sign a contract or enter into a legal agreement with us.
Occasionally, your contact information may be forwarded to us by one of our partners whose products we distribute, after you have been in contact with them.
We may also collect your data indirectly from a publicly accessible source (e.g., your company’s website).
How will we use your data?
AstraMed collects your data so that we can:
- Process your order, manage your account, or respond to your inquiries.
- Email you with special offers on other products and services we think align with your job role and can help your organization’s goals.
- Provide an after-sales service to you.
- Fulfill our legal obligations to you.
How do we store your data?
AstraMed securely stores your data in a password-protected business management software accessible only to authorized AstraMed personnel.
We will keep your personal identification and job-related information for as long as you work in that role or until you haven’t been in contact with us for five years (whichever occurs first). Once we learn that one of these conditions has become true, we will delete your data by removing your contact information from our database.
In some instances, we may need to store your data longer than mentioned above for medical device traceability purposes, particularly if you are identified as an end user of a medical device we have supplied to you or your organization.
Marketing
AstraMed would like to send information about products and services of ours that we think might be relevant to your job.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop AstraMed from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please notify us at info@astra-med.eu, or reply directly to any of our marketing messages.
What are your data protection rights?
AstraMed would like to make sure you are aware of your data protection rights. You are entitled to the following:
The right to access - You have the right to request AstraMed for copies of your personal data.
The right to rectification - You have the right to request that AstraMed correct any information you believe is inaccurate. You also have the right to request AstraMed to complete information you believe is incomplete.
The right to erasure - You have the right to request that AstraMed erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that AstraMed restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to AstraMed’s processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that AstraMed transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we will respond to you within one month. If you would like to exercise any of these rights, please contact us at our email: info@astra-med.eu
What are cookies?
Cookies are small bits of text sent by our servers to your computer or device when you access our services.
They are stored in your browser and later sent back to our servers so that we can provide contextual content.
Without cookies, using the web would be a much more frustrating experience.
We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have
visited), your language and country, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer
better site experiences and tools in the future.
How do we use cookies?
Here is an overview of the cookies that may be stored on your device when you visit our website:
| Category of Cookie | Purpose | Examples |
|---|---|---|
|
Session & Security |
Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies. |
session_id (Odoo) |
|
Preferences |
Remember information about the preferred look or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard those cookies, but the website will still work. |
frontend_lang (Odoo) |
| Interaction History (optional) |
Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work. |
im_livechat_previous_operator_pid (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo) |
|
Advertising & Marketing |
Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies. |
__gads (Google) __gac (Google) |
|
Analytics |
Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies. |
_ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
Changes to our privacy policy
AstraMed regularly reviews its privacy policy and posts any updates on this web page. This privacy policy was last updated on October 11, 2024.
How to contact us
If you have any questions about AstraMed’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at info@astra-med.eu
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that AstraMed has not addressed your concern in a satisfactory manner, you may contact the Data State Inspectorate of Latvia:
Address: Elijas Str. 17, Riga, LV-1050, Latvia
Email: pasts@dvi.gov.lv
Website: www.dvi.gov.lv
Telephone: +371 67223131